Frequently asked Questions
Don't hesitate to call us on 0118 903 5210.
If you're having trouble or want to ask any questions, we may also be available for live chat - try it at any time, we'd love to talk.
Each product that we sell has a clear indication of when you can expect delivery - it's in green to the right of the picture of the product. Usually we'll despatch the same day you order.
At least one year on all products.
How can I pay?
We take Electron, Visa, Visa Debit, Maestro, Mastercard, Solo, Delta
- just about everything except American Express.
You can also use your Paypal account.
If you want to do a direct bank transfer, please email or call us for our bank details.
Send cheques payaple to Primrose, 44 Portman Road, Reading RG30 1EA - don't forget to give us your delivery address.
Need an VAT invoice? - no problem, just email us after you've purchased and we'll email or post it to you.
Are you a Corporate or County Council and need a Proforma Invoice or an Invoice before you purchase?
- just contact us and we'll send the paperwork. Unfortunately, we'll need to receive the money before we release the goods.
Unfortunately, we don't offer credit facilities or pay-on-delivery.
We offer a Fast Checkout:
No need to Login or create an account or make up a password - just go straight to checkout and put your name, address and card details in.
If you don't like it - just let us know within 60 days of receiving it and send it straight back to us.
Click here to read more about our 'No Quibble' returns policy.
If you haven't received your order, check the anticipated delivery time in the green writing to the right of the picture in the product description in the website. In the unlikely event that this time has been exceeded, please check with your neighbours in case it's been delivered there. If not, give us a call on 0118 903 5210 or email email@example.com giving us your name and postcode and we'll get straight back to you.
Normal office hours, plus we're quite often available in the evenings and weekends - don't hesitate to call and if we're not there leave a message and we'll get back to you as soon as possible.
You can collect some products from our warehouse. Please phone 0118 903 5210 for availability and collection times.
- Full Cassette
- Drop Arm
- Half Cassette XL
- Half Cassette
- Patio Wind Break
- Plain Green
- Green and White Stripe
- Cafe Du Jardin Ivory
- Yellow and Grey Stripe
- Blue and White Stripe
- Cafe Du Jardin Plain Green
- Green Stripe
- Plain Dark Blue
- Yellow Stripe
- Lemon Yellow
- Blue Stripe
Awning Side Shades
AccessoriesWind Sensors Electric Winder Handle Wall Heaters Side Shades Spare Parts Awning Cleaner Storage Bags Replacement Covers All Accessories
"Thought that you might like to know that I drove 240 miles to fit this awning. I was well impressed with the quality and ease of fitting this awning. The friend of ours (who the awning was for) is over the moon with it."