Click the below logo to see our reviews on the independent review service Feefo.
Please convey my sincere thanks to your colleagues for what is a superbly
organised business. The attention and care given to dealing with every
step along the way ensures that I shall strongly recommend Primrose
to anyone voicing an interest on the subject of awnings.
Excellent awning very pleased. The brackets needed respraying before being fitted, due to damage from being badly wrapped inside the box.
The delivery was spot on and when the awning arrived the quality of the awning was great me and my husband had it up within two hours of it arriving at our house
Help and out to please the customer . Have used this company in 2010 for large awning
I bought an e-bay item described as good condition - small hole in valence, some scratches in places and missing a bracket.". So i phoned the number given. I gave the e-bay description "4m x 3m half cassette manual patio awning" and asked to buy a bracket. The 40mm bracket was supplied. Completely the wrong part. When the awning arrived and was unpacked i found that all 3 brackets were missing. Another phone call to explain and primrose sorted it out. 3 of the correct brackets f.o.c. Thank you primrose. "
The awning arrived on time and i found the fitting instructions ok. I had no trouble fitting.
I am very pleased with these awnings,a friend told me about them and i found out how good they are my self i would tell people about them.
Quick delivery, great quality very pleased with the awning.
Superb. This is the third awning i have bought from primrose.
Fantastic service received awning 24 hours from placing order
Awning arrived as promised, on time and perfectly formed!
No problem with primrose them selves,but the awning was delivered by just one man and because of the size of awning he did have a bit of a problem with it.the packing was damaged and a big foot print on top of box.i would pay more for better delivering std.
The awning arrived the next day. The installation instructions were excellent and it was on the wall within 2 hours, absolutely perfect!
I cannot give any feed back on your products as i am not due to receive them untill 26th sept here in cyprus. When i have them and the awningc are in place i will endeavour to give my comments and maybe a photo of them in position. Regards, alan.
Very helpfull delivery man, awning arrived with in four days.
Awning cover despatched very promptly as was the delivery.
Box it came in was damaged at one end, but no parts missing and no damage to the awning.
I hope it's 3.5 metres not 3.4 metres like the awning i bought from you. The quality seems ok.
Very satisfied with the service, the awning, the fitting instructions, remote control etc. 1st time in ages the instructions actually aligned to the product and worked. I was able to install the awning, electrics etc. In a cuple of hours and it worked perfectly 1st time
Would be good if a comment came up regards cover for awning when you place awning order as £4.95 for cover is a lot of postage no issues otherwise
Recieved the awning in very quick time.really pleased with the product.
Absolutely brilliant, from the easy to follow website to the fast and efficient delivery ,above all the awning is exactly as described
I have had excellent service from primrose awnings
Awing is excellent very good quality easy to fit and the delivery service was fantastic, only suggestion i would make is maybe a different type of wall bolts, i had to change 2 of them for better ones, but it did not take away from putting up the awning. I would and have recommended them to friends
Great company and service! Had my awning in a few days, i rang them before ordering to discuss exactly which one best suited my needs, they were very helpful
Awning arrived on time with clear installation instructions.
Bad packaging .box torn and broken.no damage to awning found yet
I had ordered an awning from primrose in the summer and was impressed with the service. Hence i subsequently ordered the 4.5 rain cover. I am certain i will use primrose again.
Primrose awnings are the best
Primrose are to be credited for excellent service from first ordering, the delivery was next day i ordered an awning and rain sensor which i had problems with it not working after talking to them and letting my electrians talk to them the problem was solved and a new unit sent next day to fix the awning it has taken alot of emails and calls but we are now all done their after sale is excellent i dealt with a guy called marcus he is a credit to them. I have since ordered a cover for my awning
The awning was straight forward to set up but not as waterproof as i hoped for
Our awning arrived in good time and was well packaged,the shipping and delivery to our house was 1st class.
The awnings arrived very quickly: 24 - 48 hours.
Panning to install the awnings later when we have settled into our new home. Have examined and familiarised myself with them and am very pleased with what i see. Will have to report on their actual performance later when up and running.
Service was hassle free. Delivery was prompt. Instructions included with awning were very clear.
Effective and courteous service. Wendy was very good at keeping us informed and arranging fitting of the awning for us.
The awning cover arived quickly.
Very pleased with purchase and kept informed of next day delivery by online tracking.....would not hesitate to buy from primose awnings again.
Was amazed the website did say that the awnings would be ready for despatch mid may but was delivered within the week of order!!
Good service but it says on the box to open and check for damage before giving the driver a signature, the awning was delivered to mums and the driver got mum to sign for it then gave her the parcel so she didnt even see the note on the package the item cost £130 so that's not good enough if there was a problem with it! The box was ripped but the awning was fine. Excellent from primrose and really fast delivery. Just not happy with delivery company !
Great awning and very easy to install only took me 1hr 30 mins but where is the sunshine so i can try it out ?.
Good service though i was waiting until the awning comparison page showed in stock" before ordering when these items were already in stock. "
Wonderful awning, very well made.
Excellent service, very helpful staff who explained all different types of awning, where the electrics were etc.
I was amazed how quickly the awnings was delivered. First class
I phoned my order through and the lady at primrose was very helpful and civil. The awnings were delivered within 24 hours.
Awning arrived very quickly and safely
Fantastic awning very strong but i anchored it to floor, very windy here.great price looks good and does the job
Very good awning waiting for the sun now
Awning was delivered very promptly
Excellent service.awning arrived next day.
Can't fault the service - awning arrived within 24 hours.
It was my second awning from primrose and i have been very pleased with both. If i had to make a constructive point then it would have been good to have the adhesive template that i had with the first one. Also i thought the brackets on the 3m awning (the one i bought last year ) were marginally better, easier to adjust level. But all in all i have been delighted with both awnings.
Bought slightly damaged pre used awning - very good deal but company did not include some fittings and bolts etc - sent through very quickly though once notified.
After speaking on the phone to the company and being told the very heavy, very large 6mtr awning would be delivered by a two man team, it was not. A single driver arrived who couldn't even get it off the van. My elderly husband had to assist him. I think this needs to be addressed.
The staff at primrose are always very very helpful i ordered an awning last year and had a problem with electrics which they sorted very quickly, then the fountain no problems and just received this morning a second awning from them, their delivery is spot on mostly next day 5 star service
Delivery was good but poor after sales service you can not supply extra spare parts for the awning
The awning arrived quickly and it was just perfect
Before buying i had a question which i emailed to primrose, they answered promptly and when i ordered the awning it arrived quickly and in good condition.
Awning arrived on time, delivery driver called to ensure that someone was in to receive the order
Nicely finished awning...top marks' however their fitting int's do not include pebble dash walls, which gave me hell to fit it, not happy about that, however very nice kit.
The service was actually very good from ordering to the awning arriving at our house. However, one small point stopped this being excellent. The delivery driver was trying to put the awning in our front porch, instead of ringing the doorbell. Also, it was really too much for one man to handle and he was trying to move it on his own - managing but struggling which could have led to damage of the awning - or even injury to the driver. May i suggest better briefing of the drivers and asking for assistance for offloading from truck to customer.
My awning arrived promptly as promised and looked very good but there were no fitting instructions in the box for it as i guess primrose expected every one to get them on line. This is not satisfactory if you are fitting the awning 'in the field' so to speak. If you're spending £300 plus on an awning it's not unreasonable to expect at least some elementary fitting instructions with the awning. The person who took my order (and to whom i gave concerns about fitting to a block wall) did not know that his company supplied a resin kit for such applications. I found this out by chance on their website later - which was a little confusing to navigate around. As a result i had to order the resin kit separately afterwards. In summery - a nice product but not a lot of thought given to instructions supplied.
Next day delivery for four awnings. I'd call that excellent.
Awning arrived next day but it took a week or two to arrange fitting.
I thought the service was excellent, good delivery quality of awning good, but fixing bolts were at fault. As mentioned below. Otherwise, pleased with purchase
Ordered on line, queried if replacement cover would fit as we have had awning for a few years. Primrose replied quickly and said it would fit so ordered and it was delivered in 2 days,excellent service!
I could not have had better service from primrose awnings
I ordered just before the 3.00pm deadline for next day delivery and honestly did not expect it to arrive the next day. The awning arrived at 11.00am the next day to my surprise.a fantastic service by primrose.
Awning arrived next day although box was damaged
Would have been excellent but the awning was delivered to the invoice address not a specified delivery address.
Delivery speed was excellent, however the delivery driver just dumped the awning at the side of the house, even though someone was in!
Would be good if you could supply extra awning material by the metre so that people can get custom made sides for existing awnings instead of having to buy a replacement cover to use as this causes a lot of wastage.
Awning arrived in less than 24 hrs of ordering which was excellent but fitting instructions could be better
Bought the standard 3m awning. Happy with the quality and delivery, however fitting instructions are poor.they are not customised for the specific awning you buy. A couple of examples, the instructions advise to drill a 14mm hole for the bolts when in reality you need 12mm. Also, they say allow heigh for a 15cm slope when in reality the standar awning does not have a minimum slope (goes from 0 to 30)
Fast delivery but awning was broken when unpacked. Next day delivery of replacement part was fine but by then the weekend and the assistance organised to help with the installation was gone. As a result i will not now be able to install for several weeks due to work commitments and need ro re arrange help to install
We have been extremely delighted with the product this induced us to order a smaller awning which was delivered yesterday.
Although the awning cover is described as yellow and grey and shows on the web site as a pale grey i was a bit disappointed that it was a dark grey.
Very pleased with the service and the product so far, the delivery person never indicated that l had to open the packaging before he left, it was only after he had gone that l saw the notice on the side on the awning indicating that primrose would not accept responsibility for damage, luckily there was none, l think this is a very weak point.
Very good and easy to use website. Awning arrived next day all very well packaged and presented.
Had a few problems with the awning on the whole found the customer service helpful. Although one encounter let them down!
Pleased with the awning
Excellent telephone service quick and informed. The awning arrived the next day. Can't ask for better than that.
I thought the awnings were excellent for the low price i paid with next day delivery as well, thanks
Excellent & prompt service. 5 meter awning now up & fantastic job
Pleased with my awning arrived next day of purchasing. Looks great and easy to wind in manually. Perfect now having these sunny days, thank you. :)
Ordered late night monday july 1, arrived wednesday morning, son-in-law and i installed awning in about 45 mins. Excellent service and a fine product. Thank you. * personal data removed by feefo*
Service was quick however........i ordered a replacement awning and in the description it made no mention of the valance so as they sell them i purchased one to match. Upon deliver i then find that one is included. Little bit cheeky and i think they should mention in the details that valance is included. Apart from that good quality product at fair price.
Brilliant service very pleased with our awning which we have used on our summer house to make blinds looks lovely
Very quick service and very pleased with awning. Would recommend.
I love the awning it has solved the shade problem i had very successfully.
Quick delivery, excellent price. Have recommended. To a friend they bought 2 awnings.
Excellent - awning arrived within 24 hours of ordering.
Fast service,2 x green awnings.
The product arrived quickly as promised and was of good quality. However, the fitting instructions were very poor and the wrong bolts were sent. Also the fitting instructions for a different type of awning were included but fortunately i was able to download the correct ones from the website
Delivery as specified, apart from having to replace the wall bolts (£5.06) the installation was easier than expected & the awning works well. The nut on the wall bolts supplied falls into the cavity when used on a cavity wall - this should have been addressed by now looking at previous reviews
Website was easy use and the options available and prices made this an easy purchase. The awning that we ordered arrived on time and very well packed.
Timeliness of delivery meant we had the awning operational to catch the end of the hotspell
Awning arrived the next day but fixing bolts not long enough for the job had to buy longer ones to make the awning secure
The delivery driver left the awning on the front drive as we were out for one hour. No one signed for delivery, so you were lucky it was still there when we returned.
Absolutely brilliant service. Ordered my awning on a tuesday although i knew they weren't in stock and were expected to be on the wednesday. My awning arrived on the thursday, basically next day delivery as they promise on their webb site.
Very good but the fitting instructions were for the basic awning
The service was excellent will be buying another awning as soon as work complete on my extension
Simple ordering process, and good product knowledge of the team on the telesales line. Awning arrived far earlier than expected. Excellant service!
I ordered the awning whilst on holiday in france on a friday morning asking for delivery the following monday morning. And it was there on time. Very good service, thank you, it looks great.
The website was clear and easy to use, the awning selected was delivered on time.
First class service, very pleased with primrose awnings
Very quick to deliver. Price good. Communications good. Manual enclosed was for budget awning ! Wall bolts were of different type to that described in the manual (downloaded from website), hence problems in using.
Super fast (next day) service of an excellent, easy yo fit replacement awning cover.
Sent an e-mail pointing out the wrong instructions sent with the awning, resulting in 14mm holes being drilled instead of 12mm. I had to purchase 14mm rawlbolts. This comment was ignored in the response back to me about my query regarding two sleeve covered bolts on the front rail, which was answered.
Awning and cover arrived next day, packed well in a shipping carton.
From selection to ordering, to delivery it all happened exactly as expected, enabling me to fit the awning before our next visitors arrived.
Service from primrose was good. Delivery service was an issue. Not signed for and pushed over back gate by delivery service which resulted in slight damage to awning
The product is faultless but the delivery was awful. The courier left the package unattended on the doorstep for 4 days! This was despite primrose awnings being told they could leave the package at a neighbours. The courier just left it in the open
Awning came when they said it would over all very happy easy to fit great service
Most surprised at the speedy delivery, and more importantly the excellent quality of the awning, in relation to its cost. Will certainly use this company again.
The website was clear and very easy to use. Delivery was prompt , so prompt that i had the awning up and was sitting under it in less than three days !
The awning arrived promptly and safely
We haven't put up the awning yet but it looks fine. The picture of the braket in the instructions doesn't look like the bracket and the instructions say drill at the lower hole when it seems to be the middle hole.
Awning out of stock on ordering but i was informed as soon as it came in (on schedule) and delivery was excellent.
Brilliant service, super awning and very easily put up. Thank you very much. Could not have got better.
First awning faulty. Replaced. I installation service very expensive
I was not informed that you had changed the design of the awning and the old instuctions where in with the goods.
The awning arrived quickly and was well packaged. The assistance arranging an awning fitter was helpful and efficient.
Awning arrived quickly, packaging damaged and hanging off, awning ok though.
Just an issue with the contact number in the instruction booklet; and there was no allen key to adjust the awning. When i enquired what size was needed the staff member was unsure. When i was contacted back,i was told it was a 90mm. I disputed this and i had to wait until the next monday when a gentleman said it was a 9mm. In the end the 'green' key was posted to me.need to update the landline contact number. Otherwise every thing ok
Fantastic service very happy with the awning,thankyou
Both the awning we previously bought and the storage bag were easy to order and arrived very promptly. Delivery driver for awning very helpful.
Although turned out to be out of stock, the awning was delivered day after the restock date given.
Service could not be better i love the awning had no trouble with delivery, came when said absolutely delighted, thanks primrose.
The diagrams in the instruction book were not very clear/ did not seem to match the fittings for this awning
Good service awning storage cover arrived very quickly.
My order was being delivered to cheetah couriers and it was extremely important to include all my address details including my phone number to cyprus. This cost me a number of phone calls and a lot of worry! Trying to ensure that the couriers knew the awning was to go on the shipment uk-cy! Why was my phone number missed off? All delivery details are all important.
I am very happy with my awnings, and would have no problem shopping again with primrose.great value.
The pre order information was very helpful , particuley as i was trying to fit the awnings lower than the recommended hight due to not having the head hight room
Service very good. Should be buying an awning in the spring
The service was very helpful delivery was prompt, i'am storing the awning at present so i won't be able to give you a full feed back report at this time until it has been installed tried and tested and that may not happen just yet due to the current weather. On unpacking and inspection it looks to be in good order and i'am satisfied with its look and colour etc thankyou
The goods arrived promptly and were well packed. This was important for us, since we could not close the awning fully, despite the wet weather, until the new winder arrived.
Had a few problems at the beginning. Ordered a replacement awning, the only way they could find my original invoice is with my post code. I have moved several times since 2010, when l ordered the awning. So l did'nt keep the invoice. But the guy l delt with was excellent.
You informed me of the defects but not the tear in the awning
Ordered the awning on a monday, it arrived @ 9.30 the next morning. Product was well packed to avoid damage.
Was told i would get next day delivery and an email confirming it was on its way. Didn't hear anything so phoned primrose who said they couldn't find the order after it had left their warehouse, so they ordered another one to come the next day. Did get confirmation this time. When the delivery came there were two awnings, apparently one from the first order and then the new order. Obviously we only accepted delivery of one, also the delivery driver said one had a badly damaged box anyway, which would be going back to company. If it hadn't been for this blip, the service would have been good especially from the staff manning the phones when i called up about the order.
Ordering was simple and delivery was fast.
Not installed awnings yet but happy to give feedback on this at a later date.
Excellent quality awning well made and true to colour on webb site
Easy to navigate and informative website. Product delivered as promised.clear instructions enabled fitting with minimal fuss (with help when mounting on wall). You are correct to say help is required at this stage,virtually impossible without some assistance. Now in situ the awning looks really good. Our full cassette model is robust and of good quality materials but looks sleek and is unobtrusive when stored. Based on my experience i would heartily recommend your product and service.
3.5 m charcoal awning. Competetive price and prompt delivery. Not difficult to install but needs careful planning and 2 people to lift into place. Once up great and easy to use. Recommended.
Awning arrived on time as stated by primrose. Well packaged, instruction was simple and pretty strait forward. Awing was installed by me and friend from next door who previously purchased a smaller 2.5 mtr awning from primrose.
The person who sold me the item was very helpful and the cost of the awning is very reasonable. I would recommend primrose to my friends.
I did not have a 14mm drill bit ( i had a 8, 10,12, 13 and friend had 15). It was not primrose's fault that i did not have the right size drill, however, it might be a good idea to change the design to allow bolts that fit a hole between say 8-10, 10-12 and 12-14, perhaps the customer can be given an option to choose prior to purchasing.
A robust well-made product delivered promptly from time of ordering. There were some minor discrepancies between the installation instructions and the actual awning model (such as different bolt sizes for altering the angle of the awning than those stated, and these particular instructions could be more comprehensive) but nothing common sense could not overcome. Very pleased with the awning and will order items from primrose again in the future.
Just wanted to congratulate you on your excellent delivery service. We ordered a awning on monday and it arrived on wednesday this is excellent considering we live in northern ireland.
The awning itself is excellent value and far better quality than i would expect at a such a reasonable price. A family member had already purchased the same awning and they were so pleased they unhesitatingly reccommended we do the same.
I'm writing to express my complete satisfaction with my recent order for a 3.5m awning.
The awnings have just arrived, thank you for your prompt customer service, i will tell my friends of your company. Kind regards - e noble
Good afternoon, just a note to say i have received the awning and we're delighted with it. I want to thank you for your fast and efficient service and to say i would have no hesitation in recommending your company to friends and family. Regards - e lennox
Many thanks for a very prompt delivery of awning received today, only ordered 3 days ago. Now all i got to do is wait for a hour of dry weather to install! Many thanks. - mr f
I just have to say what fantastic service, my order came in two days, and i am so pleased a excellent awning and so well made great vaule for money .i will be recommending you to all my friends well done. Penny - basingstoke
Just a quick thank you for the awning i purchased from you. Exellent quality,
easy to fit and speedy delivery
To all at primrose awnings.
You obviously don't need telling how good you are, judging by the testimonials you receive, but i am going to add my thanks anyway.
I ordered my 3.5mm awning on the 26th may 2009 and it arrived two days later in west yorkshire. My husband and son installed it in 2-3 hours and were amazed at how easy it was. My husband is an electrician and wired the awning and remote control box in with little effort. It looks splendid and we are absolutely delighted with it. I contacted customer service because 3 little plastic caps were missing for some nuts and you were extremely helpful and send replacements out immediately.
Thanks you to everyone for an excellent product and service.
I recently had a problem with a switch on my half cassette electric awning which i purchased from you last year and spoke to, i think it was lee last week. He very promptly sent me a replacement switch foc which has now restored the awning to full working condition. So, thank you for your excellent service and back up. I now have the smartest smoking shelter….sorry awning… in brighouse again. Great products and great service
Yesterday afternoon i ordered two awnings. They arrived this morning around 9am. I could not believe the speed - your service and delivery is absolutely brilliant. Thank you so much for all your help.
Dear primrose awnings,
i would like to say that the awning we bought from you came in record time, was well packed and of really good quality at a wonderfully reasonable price.
We would definitely recommend you and use you again.
Just a quick thank you for the awning i purchased from you. Exellent
quality,easy to fit and speedy delivery. Thanks again - reg white
you obviously don't need telling how good you are,
judging by the testimonials you receive, but i am going to add my thanks
I ordered my 3.5mm awning on the 26th may 2009 and
it arrived two days later in west yorkshire. my husband and son installed
in 2-3 hours and were amazed at how easy it was.
my husband is an electrician and wired the awning and remote control box in
little effort. it looks splendid and we are
absolutely delighted with it. i contacted customer service because 3 little
plastic caps were
missing for some nuts and you were extremely
helpful and send replacements out immediately.
Thanks you to everyone for an excellent product and
service. - j. Potter.
I would like to say that the awning we bought from
you came in record time, was well packed and of really good quality at a
wonderfully reasonable price.
We would difinately recommend you and use you
again. - a macinnes
I seldom go to the trouble of making contact with a supplier with feedback, however i would like to thank you for your excellent customer service and product.i ordered a patio awning from you a few weeks ago and was amazed at the speedy delivery. The awning has been a 'doddle' to install and looks every bit as good as we'd hoped.many thanks indeed! Best regards, - (mrs) leonie hallson
"i am delighted with the 3.0m awning just bought from you ; coupled with
excellent delivery made this a very pleasurable transaction. I am singing your
praises to all my friends although just seeing the awning up and operating is
enough to convince them of the quality of your service." - bill erlam
"i've read testimonials before (as seen on your
website) and not trusted the source / content.
having taken very prompt delivery of my 3m full
cassette electric awning i'm pleased to say that the system fully exceeds my
expectations. Installation was so straightforward. build quality is excellent.
we had a quote for an identical spec awning from
a well known national competitor. They would
have charged at least triple the actual cost.
great value, build quality, instructions and
i unveiled the electric awning to my wife to the
tune of 2001 a space odyssey - she was very impressed! Many thanks" - mr. G. Fox - lincoln
" our awning has been fitted this afternoon we are really pleased with it it
looks fantastic. Thank you very much for arranging the fitting for us we really
you have provided an excellent service i will certainly be using primrose
again and will be recommending your company to friends and colleagues." - jennifer t
"hi, received my awning yesterday, installed today,
simple instructions made installation easy, fantastic product at a great
price! Many thanks" - phil rees
" i would just like to say how pleased we are with the awning we recently purchased. It looks fabulous and was easy to put up. It really makes a difference to the look of the house too. The product looks to be top quality too, we have had awnings before (more expensive than this one) and they haven’t been half as robust looking as this one is. Obviously we think it is very good value. The last thing i want to mention is the service. Your website was easy to navigate, the products were well laid out and we could see at a glance what we wanted as well as the other options. To get it delivered the next day was exceptional. Well done and thanks very much." - frances farmer
"my husband & i ordered a 2m multi stripe awning yesterday. To our
delight it arrived this morning, by 2 pm, even us old duffers had managed to fit
it, with a little help from a neighbour and it looks lovely. We can't praise you
enough for product value, service and clarity of the instructions ( or where
hubby's concerned, usually destructions!)." - sue gurney
"many thanks for very quick delivery of our order, which arrived in good
condition. The awnings are now fitted and we are highly delighted with
our purchase. Thank you for an excellent service." - yvonne and glyn
"i write a few lines to thank you and your staff very much for the excellent customer care you give. You came highly recommended by friends of ours and i now know why. I have had a problem with my new 4 metre awning and contacted your office today to have the problem rectified. I have dealt with a person called becky who i have to say has been a fantastic person to deal with. I would imagine she is a highly valued member of your staff who has dealt with my problem in the most courteous, friendly and professional way possible. I always like to give praise where it is due and i will be singing you and your company’s praises from now on to as our friends did to us." - len lawson
"i am emailing to say how impressed i was with the awning i ordered as it arrived
within24 hrs. There was a tiny screw cover missing and this was sent out
immediately by 1st class post.excellent customer service! Thank you." - mrs
"thankyou very much for your prompt service.we received the awning today
friday and we were most impressed as we only ordered it on wednesday
evening.the product looks very good. Once again thankyou for your
impressive service" - dave pothecary
"browsed your excellent website and ordered a 4.5m full cassete awning on sunday. It was delivered on the following tuesday. Fitting was an easy to follow process and, with the help of some extra arms and hands, we completed hanging the awning today. Only complication was that the brackets were pre-adjusted to the lowest slope which we did not realise until after hanging the awning. Adjusting it was not too complicated either. All in all it looks and feels as a well built and good quality product which should last for years to come." - simone & bert
"thank you for your prompt delivery of my awning,
we were very pleased with the quality and of course
We will recommend you again.thanks" - c. Shead (mrs)
"thank you for your prompt delivery of my awning,
we were very pleased with the quality and of course
We will recommend you again.thanks" - c. Shead (mrs)
"just wanted to say a big thankyou for the fabulous awning i
bought from yourselves. I received the day after order was phoned and was super
easy to fit!! I just need some decent weather to enjoy it now!! 10/10 thanks" - joanne
"thought you might be interested to know that i have
now fitted my electric awning you delivered a week or so ago. I followed your
instructions to the letter, and it was operational in no time at all. Many
thanks for a first class product at a sensible price.regards," -john jones
"fantastic delivery got the awning today, only ordered it yesterday, fitted it in one hour
my wife is over the moon with it." - alan jones
"just thought i had to let you know that we
are very happy with the 5*3m awning, delivered, impressed with the quick
delivery (2 days) and i put it up myself in no time. It works perfectly and we
already spent 2 days enjoying the shady deck this weekend. Only one little screw
on the cassette was broken off, i replaced it with a slightly bigger one in a
minute. We are excited. Thank you," - m.b.
"i would like to say i am impressed with your prompt service and particularly the quality of you awning. The remotely operated motorised version was certainly a plus with the quality of the remote transmitter being outstanding. Easy to install by competent diyer, i would not hesitate to buy one of your products in the future." - mr j.eastelow
"just to say that i think your web-site is great!
Ive been looking at awning info all afternoon, and this defiantly the most well
laid out & user-friendly. The explanations about each type are very helpful
too. I will be placing my order in the next few days!
"hi. We purchased one of your awnings early this summer and it has made a great addition to the whole look of our garden, given it real star quality. We installed it ourselves with your instructions and found it very easy to do. Many thanks" - karl h.
thank you, we have received the replacement awning cover and it is perfect.i only hope we don’t have to wait until next year to get enough sunshine to warrant using it!
We are absolutely delighted with the awning and it has made a huge difference not only our garden and patio area, but also to our kitchen which is now a cool haven in the searing afternoon sun.
I cannot fault your products and your customer service is exemplary; i will be recommending primrose awnings whenever i get the opportunity." - linda w.
"after ordering my awning it arrived exactly on the date i requested (sevice great.) installing went well and it looked fantastic when it was up,my neighbours were most impressed as well as my family.thank you ." - albert m.
"hi. We purchased one of your awnings early this summer and it has made a great addition to the whole look of our garden, given it real star quality. We installed it ourselves with your instructions and found it very easy to do." - many thanks. Mr karl h.
" just a thank you for the two awnings i puchased from you ,a 3.5 mtr and a 2 mtr half cassette, delivery was fast and efficient.the quality and finish is excellent.i fitted them myself from your instructions and everything went ok. Awnings look fantastic over my patio. Thanks again" - john
" just a thank you for the two awnings i puchased from you ,a 3.5 mtr and a 2 mtr half cassette, delivery was fast and efficient.the quality and finish is excellent.i fitted them myself from your instructions and everything went ok. Awnings look fantastic over my patio. Thanks again" - john
Delivery was as expected. Awning undamaged. Could you not offer an old awning removal service?
Many thanks for the speedy delivery. The awning has been installed and we are very pleased with it. Best wishes - d o j.
the awning was erected yesterday, and i am pleased to say that no damage was found. It looks very good, and i will certainly reccommend your company to any others who want one. Thank you for your help, regards, - gerald a.
I would like to say a big big thank you for the prompt service you have given me ,i i have not put up the awning yet but will email you as soon as i do , just looking at it it looks perfect for what i want and the quality is great, may i say your staff are so helpful and a credit to your company , thank you once again . - doug w.
I would like to take this opportunity to thank you all. I sent an email on sunday 10th april inquiring the cost of delivery to northern ireland. First thing on monday morning i received a reply. I phoned later that morning and spoke to a very helpful member of staff ,marcus . He took my order very professionally. I received two emails a few hours later informing me that, (1) my order had been dispatched by yourselves and (2) the post office had also dispatched my order. At 1745hrs on tuesday 12th april 2011 my order arrived, approximately 24hrs later.
I have fitted the awning today thursday 14th which took me about 2 hours. The fitting / adjusting instructions were very easy to follow as i had to make a slight adjustment to the level of the front bar. The awning has made such a difference to the patio.
I have already recommended you to friends. Once again a very big thank you - ian a.
I can confirm that i am in receipt of the order and have checked the contents.
Everything appears in order and will advise you of any faults found when the awning has been installed (anticipated friday this week).
I am most impressed by the speed of delivery and will have no hesitation in recommending your company to friends if the are seeking the type of products you supply. Many thanks - muriel.
The awning has now been fitted and is working perfectly. I am highly impressed with the quality of the awning in comparison to the low cost, and, the speed at which you respond to fulfilling an order. Best regards - muriel.
Just a line to say thank you for an excellent service, i placed an order no xxx on saturday, and although it was the easter holidays, i was very surprised and pleased to accept delivery of my awning today. And would be pleased to recommend your company to others. - kath p.
Dear customer services , i have at last put up the awning i bought from you in feb this year, i must say how happy we are with the quality and the look of it now its up [worth waiting for] just like to say thank you once again for your service you have given us ,will definitely recommend you to my friends in the future. Thank you once again . - doug w.
... I would like to say the awning was better than i thought, it was delivered in 1 day and put up the same night within 2 hrs and works very well. Good adjustment on the tilt and effortless to operate
i will be ordering another one for my sister. - j w.
Just to say thank you for your prompt delivery of the green and white awning and bag which we ordered on sunday evening and which we received this morning july 5th and the instructions was easy to follow we think the cover bag is a good idea the awning was put up within 2 hours with ease and i would recommend your products and your web page was easy to follow with prices included - pamela r.
Have received the replacement valance for our awning. Thank you ever so much for all your help. It was an excellant service you provided and very much appreciated. Kind regards - lorraine s.
We wish to commend your company on your excellent service provided to us. Craig in particular was so helpful. We ordered an awning from dublin and the whole process was pain free. We are absolutely delighted with the awning and so many of our friends have admired it.
Many thanks - paul and marianne c.
Craig, just a quick note to say thank you, the support bar arrived this morning and is now fitted to the awning.it appears to be more substantial than the original bar as it has 2 cables taking the strain as opposed to just 1.
Please pass on my thanks to andy who sorted out the dispatch.
It really is amazing that your service is so good, considering the original awning was not supplied by yourselves. Anyone in my family looking for an awning in the future will most certainly be directed to primrose.
Once again many thanks for all your help. Regards - malcolm.
Dan, thankyou so much my cover arrived today. We had two men fit our awning for us ,they told us it was the easiest fixture they have ever worked with simply because the instructions were so good and precise, they were also very impressed with the awning itself it just looks great. I will send a picture when i have finished my makeover. I am sure when friends see it you will have a few more sales.many thanks again for a really excellent and professional service. Yours faithfully - una
Just a note to say thanks for delivering the awning when you said you would and for sending the part i had forgotten (waterproof cover for the switchbox) within 24 hours. I was very impressed by your quick and confident responses to my telephone enquiries and am very happy with the quality of the product which was as easy to put up as you said it would be and which works a treat. I shall be happy to recommend you to any of our friends! (and the ones who paid Â£2,500 for a very similar product will be sick as parrots when they see ours!!) - anthony m.
We received the awning last week, my husband and son put it up on saturday we are very pleased with your product it was easy to fit and a very high quality awning .we will recomend you to our friends many thanks - linda b.
I would just like to say how pleased i was with the service.
I purchased an awning in 2008 and i was contacting the customer service department to buy a replacement cover. I spoke to a young lady called laura she was extremely helpful as i wasnt sure exactly when in 2008 i made the original purchase. Laura checked this for me to establish whether the cover would be suitable as the website stated if it was purchased prior to 2008 it may well not be.
Laura then processed the order. I received an e-mail shortly afterwards with a confirmation order and that it would be delivered the following day.
The following morning i again received an e-mail telling me that my delivery slot was between 14:31-15:31 and even the name of the driver delivering it, and sure enough at 14:35 that day my replacement cover arrived.
I feel that staff working within the customer service industry get quite a lot of negative feedback.
Please could you make sure that this positive feedback is relayed to laura.
I would not hesitate to recommend primrose to anybody.
Thanks a very pleased customer. - wayne j.
Thanks for speedy delivery of the awning. Fitting was straight-forward and i was very pleased with the quality - just what was wanted. - j.h.r
..., my most recent purchases have been a 3.5 metre standard awning, and a two seater swing seat, both of which arrived in perfect condition, and both of which i am extrememly pleased with, as i have been with all my purchases from yourselves. Primrose is a great company to do business with, you deserve a high profile , and top class reputation. I would have no hesitiation in recommending your products and services to anyone. So, five stars to you in every aspect!
mr d.b. F.
Delivery was on time. Packaging was damaged but the awning was intact, so that was ok
Excellent delivery, driver even put awning in my garage without being asked.
I have no hesitation in recommending primrose to any one who wants an awning.
They are very friendly and helpful, and they do not dither about dispatching your order. I placed an order with them and the next day it was delivered to my door.
Second awning i have bought from primrose. First one although working fine after 8yrs was starting to look a but jaded(bought cleaner and reproofer for new one) and we thought we would like one a little bit bigger. Went back to them because their service was great. Had a problem with the handle after 3yrs which they replaced foc.
Made one call, awning arrived exactly when expected. Next time i want something like this, i won't bother looking elsewhere.
Information on dimensions to ensure it would replace an old awning excellent.
Awning came the day after we placed our order. Excellent service
Good customer service from a lady called wendy. Did have a few problems connecting with fitter for awning but resolved.
Great quality awning! Speedy delivery! All fine!
But first they sent the wrong colour awning; 1 instead of 2. We notified them and offered to return but they sent another to match until the original colour was available which turned up a lot sooner than they previously indicted. The bbq ordered was well below standard described but as we had assembled it, it was not worthwhile to take it apart and return. Will keep as a spare.
Many thanks for all your help.awning is up and in use and we love it. Excellent quality and easy to install. Will recommend primrose for being a good seller.
Slightly disappointed that the delivery date slipped by a few days as this prevented us taking the awnings to france with us over the bank holiday weekend.
Delivery was on time and as advertised. One issue was that the parcel had a dayglow sticker on it that said we were not to sign for the package until checking all was in order. The only way this is possible with an awning is to install it. I do not know a delivery driver who is going to wait whilst this is done. Installation took one hour and 3 people! I feel this needs to revised.
Would have been excellent, but the brackets sent were 2014 model. The ones shown in manual were old type. ( this was to alter angle of awning).
This item had been altered at the part which connected to the front edge of the awning and i had to drill the hole bigger for the securing
bolt. This was inspite of me sending photos to primrose to confirm that the new arm would fit an old awning.
Good solid cassette and lovely material for the awning
Love our new awning !!!!
The website was very informative and the awning was delivered promptly, exactly as ordered. I did also order separately a rain cover but this took three attempts to get right, the first two delivered being the wrong size. However, primrose customer service was excellent to correct things when contacted by phone.
The awning arrived in a couple of days and very happy with the service.
I did feel a bit sorry for the delivery driver, because the awning was far too heavy for one man to handle. Fortunately i had just arrived home when he made the delivery and was able to help. If he had arrived 1/2 hour earlier, i'm not sure my wife would have been able to assist in the same way.
The 3.5m awning arrived within 48 hours as promised on the web-site.
Very pleased with the speed the awning cover came
Product came quickly, ordering online was easy. I have already ordered again from awnings usa
Happy with the service just a shame i couldn't order the awning direct from yourselves instead of amazon who were a lot cheaper, even though it was still primrose selling them.
Awning arrived later than promised but they were reasonably communicatativr and willing to fit in around a schedule that suited me.
Awning arrived within three days of ordering.
Needed replacement green awning fabric. Was a bit apprehensive because i'd read reviews citing poor customer service, but they looked to be good value so i decided to order. Very easy website to navigate. Having placed my order i was kept up to date by text of the status, and was told the day before delivery that it would arrive between 10 &11am which it did. Cannot fault the service at all and would happily use again.
Very very impressed by the short time between ordering on line and the awning arriving
My awning arrived 2 days after ordering - exceptional service to northern ireland
Fantastic replacement awning cover
Great service - website tells you all you need to know - previously had their patio awning which has been wonderful - faultless in operation and use
The awning i bought was very heavy but only one man delivered it, and i am physically unable to lift everyday things, let alone an awning. Otherwise service was basically automatic: it arrived when expected and everything was present. Thank you
Better tracking of deliveries is needed. After enquiry by phone i was advised the awning was due mon,tue, or wed the following week, but arrived and dumped in front by dust bins on the friday the week before
I did not really believe my awning would arrive the following day but it did
Video instructions were not for awning brackets supplied. Brackets advertised necessitate awning just easily slotting in and bolting. Brackets on supplied awning make it very difficult to hold up while fiddling with bolts. Had to suspend awning with ropes over roof to hold in place.
Awning arrived as promised, no problems at all.
To call the awning i bought "a buget" awning is is an in justice. It is an excellent awning absolutely excellent quality.
I would of like information on the website that it was not an american company, very deceiving in the name. Awnings usa. I got charge a foreign transaction fee which i would of not order with you if i knew that.
It makes a change to get a great service and i will recommend primrose awnings to all.
Would have been excellent but the awning was damaged in transit and primrose have still not sent me a replacement part.
Very good, quick delivery although awning was out of stock
Great service, awning arrived on time as ordered and had clear installation instructions. Very fair price and therefore will definetely use them again.
Great service, really pleased with the replacement awning, very easy to fit and looks great.
Amazing - awning arrived the next day. Ordered in the summer during a very sunny time but just what i wanted in stock and available immediately.
Excellent service received from primrose, awning arrived very quick and looks great up, would recommend them to anyone!
Very good service, web site comprehensive. I did have a query (by e-mail) that was not answered for a few days. I had already ordered awning before i received a reply.
Due to delay in e-mail reply i telephoned primrose with the same query, which was answered immediately.
Quick delivery and help on the telephone but make sure you get someone who knows something about their awnings!
We were told that the awning would not arrive at the warehouse until the wednesday but we heard nothing. I had to 'phone on the friday and again on the following monday to ask what was happening about delivery. We felt that the service did not live up to expectations as we had expected delivery soon after the awning had come into the warehouse.
Delighted with the awning. The second one we have brought from you.
Not impressed by having to repeat everything or having to talk to four different people about how far the box had to be from the awning
Very good service. Ordered online and received awning a couple of days later. Unfortunately we put one bracket in the wrong place and had to order new bolts! New bolts were different size and too big to fit through the holes in the bracket. Husband was able to make the holes larger so all was well!
I had excellent service when i phoned in my order, what impressed me was that the person i spoke to listened to what i said he did not try and talk me into something more expensive . He then checked my order to ensure it was what i wanted.
There is how ever one area where primrose is falling down, the box that my awning came in is not up to the job , i was lucky the carriers driver (tuffnells) insisted in checking all the damage areas in the box to ensure that no damage was done. For the sake of a few extra pounds spent on the box this would overcome any transit damage.
Very good service and the awning was delivered on the day primrose said it would be.
Probably the best service i have had yet when ordering something.
Very pleased with awning and service. The awning looks beautiful and does the job.
Happy with awning. Not happy about suggestion on the website that it was simple to fix and could be done in half an hour. This was clearly untrue.
My green vallance is for a striped awning and these are not available other than with a cover! However green vallance does the job and looks good despite not matching.
I was kept informed of delivery date which enabled me to know when my awning woul arrive.
We received our order very quickly,and are very happy with the awning and heater.
My awning arrived quickly and in good condition.
Having purchased an awning from primrose previously, i had been impressed by both the quality of their product and the punctuality of delivery. On this occasion the delivery was punctual but the box containing the awning had been virtually ripped into two pieces leaving the awning casing exposed to minor transit damage. Having discussed the issue with primrose, i did not feel that replacement was justified (an option which was offered to me) instead, primrose paying for my purchase of a matching can of aerosol spray paint to touch up the minor damage. This has been done and nobody would tell the difference. All in all, primrose were helpful, polite and obliging. I fully recommend both their product and service.
Can't fault primrose awnings
I ordered this awning from my bed at 2345 hrs and received an email at 1100 hrs the next day stating that my order was dispatched, awesome. Very happy with the product and the web site is very well presented and easy to navigate. Came in very handy when erecting the awning. Would recommend the awning.
I was kept informed of when the awning would arrive, and it did arrive, well packed, on the day promised.
Brilliant service from primrose awnings. We ordered on the thursday and it was delivered on the monday even though it was out of stock we did not have to wait. Great service
I should have been reminded that the 9'10" awning i ordered did not project as far as the 13'1" awning i ordered.
I was told the awning would be delivered in 3 - 5 days. Came home 2 days later and found it on the drive.
From the web site layout, to the delivery of the awnings, everything was very professional.
The first awning cover came the very next day but had been cut incorrectly so i made a phone call and this was rectified and another cover was dispatched and i received
this the very next day. Very good service
First class company to buy from. Purchased a number of items and each transaction has been highly professional even when i in error, bought two very large awnings rather than one. Everything was sorted out quickly and courteously
The awnings arrived on time, the quality was excellent,and i was most impressed. Unfortunately , due to a height restriction, which i had not forseen i requested a return.primrose customer service has sorted it all out for me , and the blinds will be collected tomorrow.. The service i have received from this company has been excellent, and i would not hesitate in recomending them.
Thank you primrose.
They should of updated me when the awning arrived early, i didnt really like the fact i had 3 meter awning outside my house.
Delivery was excellent, they found a safe place to leave the awning away from sight of the public.
The awning arrived within a couple of days of the order acknowledgement.
First class service, awning was delivered before delivery date.
Very quick service, but packaging could do with improving as the carton was damaged quite bad, luckily the awning had only minor scratches.
Ordered the awning 2pm thursday and it was delivered the following morning at 9am how quick was that. Fitting was easy and the quality is very good, half the price of other quotes for the same standard of materials. Will use them again for other products. Well done all.
You delivered as promised but the carrier you used was not prepared to put the awning in the hall. As a consequence it had to stay on the path until my husband came home from work.
Excellent service.the awning was orderedthursday afternoon and arrived friday morning
I had to return the awning to primrose before it was unpacked because of illness. Primrose was excellent, phone calls were always answered quickly and made no fuss with the full refund. Excellent company and good service, recommended.
The awning i ordered is out of stock so i am still waiting and it seems for another 2 weeks at least , but i have been informed so that's better than not knowing where order is .
Instructions for positioning the wall mounts weren't clear enogh to allow you to get the correct angle on the opened awning. No key provided to insert into large middle bolt to alter angle.
The ordering was easy, however, the awning was delivered to the wrong address by the courier (correct house number, wrong street!). As primrose was closed by the time it was discovered, i had to contact the couriers and luckily they came back out to redeliver it. As these items are very heavy, having to sign for the parcels would help to ensure they are delivered to the right address.
We viewed the awnings over a period of 18 months, finally deciding this summer to get one. We chose a wider awning to run past the sliding patio door (2.5m) the process was easy, we telephoned to clear couple questions and it was delivered within 2 days from the w/e order intact. Great service from staff and pleased with primrose overall
Clear and accurate web site. Very easy to navigate and to order awning. Arrived within a couple of days.
Easy to use website, did not know it was a uk company with awnings usa as a name, was charged a foreign currency exchange fee for my credit card!
The awning in itself appears to be of very good quality, but of course only time will tell if it is so. Delivery was good, the driver and his mate carried it from the van to a position i wanted, i signed for it and away they went. It was only later that i found that on the side facing a wall was a red label with the instruction “ do not sign for this” please open the box and ensure it is undamaged. The drive (!) is required to wait. By signing for this product you agree that it is undamaged when you received it and we will be unable to replace it if delivery damage is later discovered.”
a label on top of the box would seem to be a much better position!
Problems arose after the awning was fitted, in that the 5 core cable was less than 1.4mtrs long and not the 2.4mtrs as claimed. Perhaps this would not have been much of a problem had the awning been fitted to a house but to a bungalow where the support brackets have to be extended to clear gutters it’s quite another thing. Thankfully this was overcome with help of primrose with a remote control receiver box.
So to anyone considering buying an electric awning go for one with a remote receiver box.
Very competitive price. Fast delivery. Only criticism was that i requested that my awning be left behind the gate in back garden to come home and find it dumped on the driveway in full view of all in a reasonably busy through route.
Like others i am dumbstruck as to why they ship a 6m, 90kilo awning and send one delivery driver. How is he supposed to be able to deliver that? No lift on the back of the truck either. Otherwise everything was fine.
Am more than pleased with the sunblind/awning. I purchased the "standard" awning rather than the "budget" one. The quality and general feel of the frame and material is first class. I`ve used a lot of it this summer and its been like an extra room in the house. I`ve recommended it to quite a few friends and family. Regards barry
Very good just as advertised very pleased with awning.
While the website and customer services indicated that delivery was not possible for eight weeks, owing to lack of stock, our awning arrived in two weeks without warning !. Fortunately we were in to take delivery. A prior telephone call to advise pending delivery would have been useful.
From order to delivery the service was exceptionally fast and i am very happy with the awning.
Delighted with primrose awnings efficient
service and fast delivery ordered it on a sat
delivered by wednesday
item as described
i would give this co 110 per cent out of 100
The delivery was very prompt, however tuffnels the delivery company manned the lorry with only the driver. It was impossible for him to handle the heavy awnings by himself. When asked what he would do if there was no help available, he said that he would just return them to the depot. There was no mention of this when i ordered the awnings! A statement on the packaging boxes said that the driver would wait whilst the goods were inspected for damage, he did not alert me to this and i did not discover the statement until the next day. However, due to the robustness of the packages and their weight this would have been an impossibility, it took 20 minutes just to open one box!
The awning we wanted was out of stock when we ordered but it was despatched as per timetable on the website. It was easy to install and works well.
I didn't purchase a marquee. I bought an awning which was delivered the next day and i am absolutely delighted with the quality and service.
Original awning perfect and service no problems.
Whilst the people who fitted the awning were terrific, getting there was a trauma, with not everybody skilled in it to send the form off with pictures.
Primrose awnings have always been very helpful and would recommend this product and company.
Primrose are an excellent company to deal with. There was a small problem with the awning, but their very helpful staff very quickly delivered a replacement. Excellent service.
Awning as described, useful chat on phone with customer services with good advice
Great pre and post sales and helpful customer services, also really rate the 90 day returns policy (not that we need it) thanks to everyone at primrose, our awning is going down a treat!
However it took 2 people 4 plus hours to erect the awning far more than advertised
Excellent. Ordering was easy & awning arrived in very timely fashion.
Excellent service, delivered promptly & the delivery driver even helped me carry the awning up to our 2nd floor apmt. Primrose installation team very professional, if a little pricey.
As usual primrose delivered....have used you guys for years and use your your products for my clients. I have never had a complaint and you guys are always happy to help with any questions over the phone. Really impressed me that i can contact you unlike other businesses on line. Beautiful awning and my clients are very happy with it. Keep it up primrose. Your service goes a long way. Troy interiors.
Good web site, easy to order, competitive prices, excellent delivery service.
Need to make clearer the weight of the awnings, and hence resources needed for self installation.
The products are of a very high standard and the service is second to non.
The courier sent one of four parcels to the wrong side of the country and we were on a deadline with primroses help and support the awning was retrieved and delivered the same day and we completed on time. Customer services are not only friendly and polite they get the job done. Thank you.
The mounting of the blind on a wooden beam suspended across the open space has proven very simple and my son and i erected the beam and attached the awning in 5 hours.
Great website, lots of awning to choose from, brilliant prices. Order process was easy and kept up to date with order status. Quick delivery and well packed.
Excellent awnings but recommend you use anchor bolts as the supplied fixings are not man enough for the job. Saves the hassle of removing awning to replace fittings.
The delivery was as stated although the van carrying the awning itself had to come back twice due to the lock breaking on the back door of the lorry.
I love the products, have bought one before, but have not heard back from the company this time around about when my awning is being delivered, although i've inquired with customer service.
I have ordered 2 shade sails from awnings-usa. The only problem is that my credit card company denied payment since the company bills from the uk. A quick call to my credit card company fixed that. Super fast shipping and the shade sails are just what we needed to shade our patio from the hot summer sun. I would definitely recommend this company.
I have used primrose before as always service is excellent will be using them again in the future. Particular thanks to the guy that was able to help with the size i needed as they had changed since last time i had a awning.
Although the awning did arrive next day, i was not contacted about actual delivery times as promised and therefore we were out when it arrived. The package was left on the drive.
Awning arrived badly damaged but was immediately replaced with another - thank you alice s
Awning was delivered as promised. Order was taken efficiently
Awning arrived very quick
Our awning arrived safe and intact.
Well done primrose. Ordering was simple and the awnings arrived the next day, must be the fastest service i've had on internet shopping (without the need for additional costs), i will certainly use you again and recommend you to others.
However, it isn't very sensible to deliver a 50 - 60 kg awning with just one man on the delivery lorry. My wife was asked to assist with carrying the box from the vehicle to our garden, which is not on!
Two days was a good delivery and the text messages were very useful, in fact the awning was delivered within a few minutes of the text message. Excellent.
Speed was excellent but.......not a problem with delivery as i was home but, drivers in hertz van were just about to leave awning in large box in the front garden on full display for all to see. They told me that the delivery had leave in safe place on instructions....i did not give those instructions and there was not a safe place to leave it in...so who gave those instructions and what would the result have been if it had been taken.
Excellent service, i ordered the awning at 4pm and it arrived 12 noon the next day.
About 3.00 pm one afternoon a couple of weeks ago my wife said she'd like an awning in our backyard, i looked online and found this site, selected an awning and it was delivered at 9.15 the following morning, by midday it was installed. This is the best service ever as far as i'm concerned.
My electric awning with remote controls arrived promptly and was exactly as described. It was relatively straightforward to fit and works perfectly. I am very pleased with it and it has greatly enhanced my house with visitors commenting on how good it looks. Very satisfied with the service from primrose and with the awning itself, highly recommended.
Could work better between departments. Tried to change order before it had been despatched, but had to wait to have it delivered the wait to have it collected before i could get the correct awning
Awning arrived when promised.
Awning arrived very quickly
Awning arrived a dat earlier than arranged but courier did offer to take it away and re-deliver it. Not necessary
Information was easy to find and online ordering was straightforward. The awning was well packed and arrived as predicted.
Good device , however the awning would've been £10 cheaper from the sunday supplement magazine , had i seen it beforehand
this is very frustrating, and i feel that i should be reimbursed the £10
Very prompt delivery, though there were a few scratches on the awning cover.
Awning arrived the day after ordering as promised
This is my second awning. I replaced the 'raw plugs' fittings with bolts as i felt it was a much more secure fit. Very pleased with my purchase.
Thrilled with our primrose awning. Easy to erect and use.
Awnings does not send shipping information. More customer notification needed. Thank you
This was a replacement for an awning bought a few years back, so the fitting was very straightforward. Same quality as before, and ordering was simple. Delivery could have been better, as my wife had to bring in the awning by herself. It's not a small or light object.
Excellent follow up to a complaint concerning some damage to the awning.
Good after sales service and very helpful over the phone...the electric awning i purchased is excellent value and works well
Very fast and efficient service. I placed my order over the phone and 18 hours later my awning arrived.
The awning we ordered was delivered the next day service very good.
Arrived quickly, however the delivery driver was not happy having to unload the 5.0m awning from the van on his own and my son had to help, i think there should have been 2 delivery people.
Primrose awnings are a great company to deal with. Very helpful, would deal with them again. Keep up the good work.... Les carr
My replacement awning came in good time, and product was very good quality.
No problems with the advice given, but would have liked better information regarding the delivery in order to arrange some assistance to carry the awning.
The service is second to none. I emailed them to have quick delivery of an item that they were only taking delivery of themselves that day, our awning arrived the next day.
The awning wasn't in stock when we ordered it, but it came very quickly on the promised date.
I was amazed to have the awning delivered next day after ordering it online
The service was as good as it gets - the awning arrived on the next working day -very very pleased with your company
The awning arrived on time, two delivery guys placed the box where i requested in my garage, as it is heavy for one person to lift.
Ordered on a wednesday and delivered on the friday. Excellent service.
The packaging was very good and the awning was well protected.
My awning arrived quickly however i was very disappointed that there's no instructions on putting it up! We spent ages working out how to mount it on the wall, i would have booked one of the primrose engineers to do it for me but refuse to pay £300!!!! Too expensive given that the awning was only £250.
First rate service from primrose awnings with item delivered promptly the following day.
Kept up to date with delays in the delivery. I'll use primrose awnings again
Awning came on requested delivery day, though it would have been more helpful to have been advised of an approximate delivery time that morning.
Great service and top quality product, only comment was the fixings that come with the awning were not suitable for my house so had to buy stronger fittings.
I have recommended this company to a number of my friends who will contacting you shortly to place their orders with you.
I was very pleased with the service from primrose and the awning was delivered the day after it was ordered with minimal posting paid.
Delivery was as promissed but the delivery driver was on his own and unable to get the awning off the back of the lorry without the assistance of my wife who, unusually, was at home (with a bad back!!). There are a number of health and safety issues here.
This is the second awning i have had from primrose excellent service well done !!!!
Good order and delivery service but not able to get your fitters to reply had to get own fitter and received no paperwork on the guarantee for the awning hope this might encourage you to send the guarantee please. Also it says can fit in half an hour, experienced fitters say half a day to fit.
The box was very damaged and the end of the awning was a bit scratched, but not enough to bother me
Delighted with the two awnings giving us shade on our dinning room and kitchen. Very pleased with the product which was easy to install
I already contacted primrose and told them how delighted we were with the replacement covers for our awnings. Even though the original awnings are a different brand, the covers fitted perfectly. Will use primrose again!
Website is very good and informative, especially when looking to fit the awning in a non-standard installation. Order handling and dispatch was all very good, but a bit disappointed with technical help when i phoned for specific product weight and alternative fixing details.
Service very good. Although i did receive the yellow and green stripe awnings instead of yellow stripe. However still pleased.
Brilliant, the awning arrived the next day.--------------------- ------------------------ --------
This awning is much better than an umbrella and the yellow and grey stipe is pretty to look at
It was very difficult to find your offices to see one of your awnings. The delivery man delivered the awning to my next door neighbor when i was at home all day and our house number is well displayed.
Delivery was quick, instructions provided with awning were incorrect, the website has up to date instructions.
The gentleman i spoke to was extremely helpful and courteous throughout the ordering process and despite ordering just after the 3pm cut-off for next day delivery, the awning was delivered shortly after 12pm the next day. Excellent customer service.
Fantastic service. I unfortunately ordered an awning that was too heavy for my application. Hence i ordered a lighter model and collection and payment of refund was completed in a very short time. Well done
Very easy to telephone and discuss with a representative your requirements and placement of order , this ensures that you get the most suitable awning for your application ,therefore you have confidence in your purchase.
Excellent awning, easy to install and looks great.
Delivery time good but one problem, my wife who is disabled was in the house when the delivery arrived.
The delivery man was not allowed to enter our house to bring the awning in due to his companies policy, he tried his best to push it into the house from our front door.
Here was a man who" wanted to do the right thing" but was unable to due to companies policy maybe you could look at changing delivery companies as i have numerous delivery companies who are more than happy to bring heavy items in.
Cannot believe how quick this awning came. Well packed orders tuesday night and arrived thursday at 9 o clock great well done primrose thanks.
I received a notification email when i placed the order and then another when it had shipped so i was well informed. I could not believe how quickly my order arrived so i was able to get my new awning storage bag installed before the first snowflake fell.
Awnings-usa is easy to deal with and responsive to requests. The product arrived within 1 week of order. I needed to return the first order as it did not work dimensionally, they were prompt on sending me the return authorization and just as prompt in processing the credit. The follow-on order sail shade is working great!
Service over the phone was helpful and enabled me to decide what awning to purchase. Would recommend primrose to friends.
First class service, from receiving the swatches the next day to the request to next day delivery on our awning. Recommended.
This is the 4th awning i have purchased from primrose and they are always very helpful and the parts always arrive on time.
Very good service from beginning to delivery, particularly as i also required cpreader plates to match. The awning looks great, i will send pics later.
I have rated at good but would have said excellent were it not for the fact that when we removed the end cap from the awning it split and on enquiring my husband enquiringmy by email if these were in stock we were told yes and they were £2.50 each plus £4.99 delivery which having spent nearly £100 already we thought £4.99 delivery a bit excessive for two light plastic end caps.
I was surprised to be charged an international fee from a company with the name of "awnings-usa".
Good service -awning as described installation straight forward
Ordered by phone one day and awning was delivered next working day as promised.
Awning excellent value but electric winder is definitely poor value
The delivery was prompt. The packaging was not substantial enough with one end damaged on arrival. There was some soiling of the product and one part damaged. Fortunately, this was a direct replacement for an almost identical awning and the item was made good by exchange of items.
We are very happy with this awning . K.knowles
I have had excellent service on the two occasions i bought items from this company. The price on the wind break awning was excellent and the less than 24hour delivery fantastic. The product is of excellent quality. Thank you primrose awnings
Information on the website was comprehensive. Ordering was straight forward. Awning arrived promptly without any damage in transit. Great service.
Ordered full electric awning 3.5 m long - arrived next day
The awning is very good quality & was easy to fix to our south facing wall,as i am an x builder thought i needed an extra bracket so ordered one,its a big span i thought for 2 brackets,its 3.5 mtrs long.
Shipping took too long to receive awning
Help from staff when advised by e-mail of a possible further 2 months delay on top of the expected delay meant delivery was 'on time'. Fortunately i was at home when the delivery occurred as the delivery driver would not have left the 3x awnings without help in unloading
Delivery was swift and arranging fitting through primrose was easy and efficient.
Delivery driver was alone, 4.5mtr awning was only delivered because i was here to help not my wife.
Used several times but the last time the del went wrong but got sorted in the end after several times ringing customer service also had trouble with awning but sorted problem out very quick
Awning arrived promptly, but the packaging was destoyed in transit, thankfully nothing damaged. Excellent product straight forward to erect. Would recommend to a friend
Excellent and simple to oder and a great range on awnings
Great service. They answered my questions and the awning cover was delivered as promised.
I ordered with next day delivery and the awning arrived the next working day. I can't ask for anything more.
I was very impressed with the service, i ordered the awning late afternoon on wednesday and it was delivered on friday morning. The delivery young man was polite helpful and put it in the garage for me, and would not accept a tip.
The service was good and easy to buy the awning over the phone
Product arrive sooner than we expected, however the 6metre awning just about fitted into the delivery van with only one driver. It was impossible for the driver to handle on his own.
Very pleased with the awning.
The product & service was 1st class. I have had severall products from primrose awnings.i would recommend them to the public.
Awning delivered very quickly
Courier left awning where they said
The customer service representative i spoke to was extremely helpful when i inquired about the exact width of replacement awning cover i wanted to order.the result i was able to place an order and received exactly what i wanted
The awning arrived within 48 hours of ordering
Pity this company choose to profiteer from their customers 'mistakes'. Somehow the incorrect awning was ordered so had to be exchanged. Their carrier told me that the cost of exchanging one awning for another should be just double the normal delivery charge i.e £4.95 x 2 =£9.90 not £16.12 with one way free!! Unnecessary and left bad taste in my mouth.
The same answer as below, should come with awning side protectors
Order not delivered next day telephoned primrose who said there was a mix up in the order and quickly sorted it out and cancelled the delivery charge. Received the awning the following day.
Very courteous over the telephone, speedy service, awning arrived exactly as specified.
Awning arrived within a day of purchase very good overall.
Mrs v graham.
Awning ordered on line and delivered next day as promised, very good service. Tried to get primrose installation quote but had difficulty as the only person who deals with this was on holiday for a week. Eventually told that the standard price is £350 which is ridiculous for a 1 hour operation. I managed to arrange local assistance for a diy install which took max 45 minutes and cost £20! Primrose need to review their installation provision to improve their overall service performance.
I had mislaid details of our original purchase and primrose helpfully identified these almost immediately as well as supplying details of a variety of possibilities for the replacement awning. The order process could not have been simpler and the product arrived slightly earlier than expected. We were advised of the 1 hour slot for delivery well beforehand so we did not have to hang around all day waiting for the package to arrive. 5* service.
Bought two awnings over 12 months both excellent
Given an anticipated date but received awning many days earlier.
Excellent awning---just need the sunshine
Awning arrived very quickly
Service was great along with a seedy delivery. How ever: "awnings usa" suggests that is in the usa, because it is not, the use of my bank debit card caused the second transaction to be see as hacking and shut down my card! And i have incurred 2 'foreign exchange fees" totaling $4.18! I would like to know why that was not revealed to me.
See message about 2'5 awning we have not used it good service on delievery poor follow up as you not responded to my email
The awning was excellent. It arrived when they predicted and offers very good value for money.
The original awning was in a very inadequate box and some parts got lost although primrose replaced them promptly but it would be cheaper to use a decent box in the first place
Was sent a confusing message regarding delivery told in choice 24hrs delivery for awning and delay of a week for cover so waited in for awning but it did not arrive. Contacted customer services and told it awaited arrival of cover.
Great price for the awning replacement fabric and extremly fast delivery given that they apparently ship from england.
Ordered 3.5mtr full cassette awning on monday 2.00pm arrived jersey channel islands wed am you can't get better service than that.
Awning sails were delivered promptly and as specified.
3m full cassette awning great product.
This awning is worth every penny easy to put up & easy to extend.
Very helpful member of staff who answered all our questions when taking order on the telephone and the awning arrived promptly the next day.
I have to say thank you for a very fast delivery on my awning the only thing that i can say is that the instructions need to be a lot clearer for the installation of the brackets not just the height and it needs the width included but thank you very much
Awning arrived promptly and was as described. Did not realise how heavy it would be took 3 able men to put it up
Good, awning was delivered within a couple of days.
We're pleased with our awning, the quality is good & my husband managed to fit it in a confined & awkward space on the kitchen window, without too much trouble.
The awning was delivered promptly by a very nice , polite & helpful driver. We would certainly use primrose awnings again.
Excellent service. From the moment we ordered to the delivery was first class. I would definately recommend to other people. This is a far superior awning compared to the other ones we looked at
The first awning that was delivered was damaged and a bolt missing and not delivered on the day agreed. It appeared to us it had been a returned awning as the packaging wasn't as pristine as the second one. However, after emails and phone calls it was sorted quickly and the second awning came in tact.
The service during the purchase of the awning was excellent - helped by an enthusiastic staff member who called back as promised and was great to deal with. However the delivery experience can best be described as atrocious. I live in ireland so this made the process more complicated but your shipping agents in ireland kuhne & nagel were dreadful. Several times they failed to deliver when promised - when i contacted them they promised they would call back and never did. This happened 3 times. Then they claimed i did not answer the calls - but i had no missed calls on my mobile. - one of their staff was rude & aggressive - he asked me if i was calling him a liar when i said i had no missed calls. Anyway that's why i cannot rate the experience as excellent - i'm tempted to rate it as poor but that would be unfair to primrose's own sales staff. But you do need to fix the delivery problems,
Service from primrose was excellent. Badly let down by delivery company. The box holding our awning looked as if it had been rolled to my address instead of carried.fortunately very little damage inside which was dealt with immediately by primrose only to be let down again by delivery company.
Could not have been more helpful in ensuring that i ordered the correct awning for my needs.
The awning arrived in good time and the delivery driver was very efficient and friendly.
Easy to use website.
Product is accurately described.
Cost is very reasonable.
Online ordering is straightforward.
Delivery to address on time and as promised.
Installation of awning very easy but owing to size ordered needed another pair of hands to put up into brackets.
Easy to use website. Speedy delivery. Good quality awning.
Very pleased with my awning delivery was on time and what i was looking for
Primrose awnings were nothing but extremely helpful with guidance and help of our purchase.
Delivered when told excellent awning would recommended this item
Awning arrived next day after my order.
I'm very happy with the awning
Excellent delivery speed. The replacement winder handle for our awning was delivered swiftly, unfortunately the product itself wasn't as good as the service.
Was surprised to realise my awning was 6 years old - and even more surprised to see that primrose still supplied parts for it! Well done! With my new cover, it is back to new condition.
Primrose awnings themselves performed excellently,
their courier was a waste of space. Given 2 numbers to call. Was asked to give as much warning as poss. Never rang at all. The recipient heard his reversing bleeps as he was about to drive off, and stopped him. Otherwise the delivery would not have happened. Why ask for contact numbers and then ignore them. Customers needs clearly less important than the drivers, who doesn't even do his job properly.
Very good the awning arrived on time and in good condition.
I have not opened the cartons yet as i am waiting for a weekend when my two sons-in-law can erect the awnings
Bought an awning 6 years ago and decided that it needed replaced. We probably won't put up till next year. The bag should protect the awning cover. We live in a very mossy area. Love this as we can use our sundeck even in rain when the weather is warm which is the way weather has been last couple of summers. It extends our lounge when we have visitors we just open patio door and open awning .
The service from primrose awnings was very good, and the awning was exactly as described.
Good service with prompt delivery. Problem with awning is being handled well with the company.
This is our second awning and as with the first order primrose service was excellent.
I love this company! This was my third order from awnings. Easy to order online and very quick delivery.
Fabulous service and product. Bought manual awnings and extra brackets and covers too and the service was efficient faultless and would def use again. Thank you
First item ordered from primrose, 2years ago, was a 3mtr. Awning which was delivered with packaging badly damaged and parts missing. This was quickly rectified after contacting them and received items promptly. Awning then erected and has worked well since. Recently ordered a re-tractable wind break which arrived promptly and intact, no damage. Looks well engineered and good value (bought on offer) but won't be fitted now till next year.
Staff at primrose awnings were most helpful, and very knowledgeable about the product.
Very easy website to order what awning to have and colour,and extras
Great electric awning but you have to purchase the electric zapper and control box separate.
I've gotten several outdoor shade sails from awnings-usa everytime eveything went really well, with very fast shipping. I'll be buying from them again.
Heavier than i thought.you defiantly require at least two people to put it up. My tip would be balance it on your two wheely bins with the ladders each side and you only have to lift it a couple of feet. Which all shows how solid the full cassette awning is