Our Guarantee


We want you to be delighted with the products you buy from us, which is why we guarantee that we fully comply with your rights to return under the Distance Selling Regulations. Please read our Delivery and Returns for full information.


We also guarantee the security of any details you pass to us, and we guarantee your Privacy.


Faults and warranties

All our products have at least a two year warranty (except in certain circumstances for heating elements). Faults are very rare, but if you consider an item to be faulty please call us immediately. We may be able to help solve the problem over the phone. If the item needs to be returned for inspection, please check with us how the item should be returned. Faulty items will be repaired or replaced.

In the unlikely event that a product develops a fault once you have received it, we will at our discretion either repair it, replace the faulty part or offer a refund but we are not responsible for any consequential loss or expenditure incurred as a result of any fault arising.

Complaints

If you wish to make a complaint please call us on 0118 903 5210, email us at info@primrose-awnings.co.uk , or write to us at

Primrose
44 Portman Road
Reading
RG30 1EA

We handle all complaints fairly, effectively and confidentially. We aim to give you a response within 24 hours.

Delivery and Returns
Security

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Power Clear

  • Electric
  • Manual
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Size Clear

  • 1m
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  • 2.5m
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  • 3m
  • 3.5m
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  • 4.5m
  • 5m
  • 6m

Style Clear

  • Full Cassette
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  • Half Cassette XL
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  • Standard
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  • Budget
  • Patio Wind Break
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Colour Clear

  • Plain Green
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  • Multi-Stripe
  • Charcoal
  • Cafe Du Jardin Ivory
  • Yellow and Grey Stripe
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  • Blue and White Stripe
  • Cafe Du Jardin Plain Green
  • Green Stripe
  • Silver
  • Plain Dark Blue
  • Turquoise
  • Yellow Stripe
  • Lemon Yellow
  • Lime
  • Blue Stripe
  • Brown and White Stripe

Awning Side Shades

Awning Side Shade kit
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Awning Canopies

Awning Canopies kit
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