Customer Enquiries

Your Delivery

If you are contacting us about a delivery, please note we are experiencing some delays due to the increase of online orders caused by Covid-19.
We are working hard to ensure all orders are delivered in a timely manner, whilst taking the necessary precautions to keep our staff safe and well.

Once your order is on its way, you will receive a tracking email with delivery information.

Contact Us

We love to help, and are on hand with technical advice and to place orders. If you have any problems or just want to tell us about your experience with Primrose then please contact us.
We are here Monday to Friday from 9am to 5pm.

We're usually at our busiest between 9 and 11am, so during this time there may be a little bit of a wait before we are able to assist you. Use this to your advantage and call when it's quiet!
Alternatively you can drop us an email to


For any enquiry (technical, orders, customer service etc)


0118 903 5210

If you need help with your order, our customer service agents are available:
Monday to Friday
8.30am - 5.30pm

If you would like to place an order over the phone, our customer service agents are available:
Monday to Friday
8.30am - 10pm

9am - 4pm

You can also reach us by completing our contact form and we'll get back to you by email.


0118 903 5219


44 Portman Road
RG30 1EA

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Power Clear

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Colour Clear

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Shade Sail
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Awning Side Shade kit
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Awning Canopies kit
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