If your item is dispatched by a Marketplace/Third Party Seller the purchase confirmation e-mail sent by Primrose can serve as a record of your purchase so please feel free to print a copy of this for your records. If you need a VAT invoice, you'll need to contact the Seller directly to ask for one.

Primrose's Role
Buyers authorise Primrose to act as their limited representative solely to conclude on their behalf sales contracts directly between them and the sellers for sales of goods via the Service. While Primrose helps facilitate transactions that are carried out using the Service, Primrose is neither the buyer nor the seller of the seller's items. Primrose is not an auctioneer. Primrose provides a venue for sellers and buyers to negotiate and complete transactions in accordance with the provisions of this Participation Agreement. Primrose is not the agent of the seller. Accordingly, the contract formed at the completion of a Fixed Price Sale is solely between buyer and seller. The enforcement of any contractual obligations arising out of the completion of a transaction using the Service is the responsibility of the buyer and seller that are party to that transaction. Primrose is not obliged to mediate between buyers and sellers or enforce or execute fulfilment of any contract. Buyers and sellers use the Site and the Service at their own risk. Subject to the terms of this Participation Agreement, the seller will resolve any subsequent dispute directly with the buyer.

If your item is dispatched by a Marketplace/Third Party Seller the purchase confirmation e-mail sent by Primrose can serve as a record of your purchase so please feel free to print a copy of this for your records. If you need a VAT invoice, you'll need to contact the Seller directly to ask for one.

Primrose's Role
Buyers authorise Primrose to act as their limited representative solely to conclude on their behalf sales contracts directly between them and the sellers for sales of goods via the Service. While Primrose helps facilitate transactions that are carried out using the Service, Primrose is neither the buyer nor the seller of the seller's items. Primrose is not an auctioneer. Primrose provides a venue for sellers and buyers to negotiate and complete transactions in accordance with the provisions of this Participation Agreement. Primrose is not the agent of the seller. Accordingly, the contract formed at the completion of a Fixed Price Sale is solely between buyer and seller. The enforcement of any contractual obligations arising out of the completion of a transaction using the Service is the responsibility of the buyer and seller that are party to that transaction. Primrose is not obliged to mediate between buyers and sellers or enforce or execute fulfilment of any contract. Buyers and sellers use the Site and the Service at their own risk. Subject to the terms of this Participation Agreement, the seller will resolve any subsequent dispute directly with the buyer.

We do of course make every effort to ensure that your order will arrive within the delivery times shown on the website. Unfortunately, on rare occasions this may not always be possible. Should your order be delayed or fail to arrive when expected, please contact us immediately and we will do our best to resolve any problems. (Please note that our liability does not extend to providing compensation for late or failed deliveries.) We make every reasonable effort to ensure that your order meets - and hopefully exceeds - your expectations. Of course, in rare cases things can sometimes go wrong and we will always do everything we can to rectify any problems in a quick and satisfactory manner. However please note that we cannot be held responsible for any resulting additional expense you may incur unless with our prior agreement.

The celebrities named or featured on Primrose.co.uk have not endorsed, recommended or approved the items offered on this site.

If you would like a copy of our terms and conditions, please highlight the text, then copy and paste into a document (eg Word) on your computer.We reserve the right to modify these terms and conditions without notice and so you should view them each time you visit our website. Your use of this website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of this website. If you are a consumer your statutory rights are not affected by this agreement.

Once you place an order with Primrose, you will receive an order acknowledgment email stating the items you have ordered. This does not constitute acceptance of your order.

Acceptance is acknowledged when your order has been shipped from our warehouse or suppliers.

Non-acceptance of your order may be due to: being unable to authorise your payment, the product being unavailable, a product pricing or description error.