We want you to be delighted with the products you buy from us, which is why we guarantee that we fully comply with your rights to return under the Distance Selling Regulations. Please read our Delivery and Returns for full information.


We also guarantee the security of any details you pass to us, and we guarantee your Privacy.

All our products have a one year warranty. Faults are very rare, but if you consider an item to be faulty please call us immediately as we may be able to help solve the problem over the phone. If the item needs to be returned for inspection, please check with us first. Faulty items will be repaired or replaced after the first 30 days from date of receiving your order. Within the first 14 days you also have the option to have the faulty product refunded. In the event of a part failing we may choose to replace the faulty part not the whole product. The warranty covers domestic use only. Please note that we are not responsible for any consequential loss or expenditure incurred as a result of any fault arising.

If you wish to make a complaint please call us on 0118 903 5210, email us at info@primrose-awnings.co.uk , or write to us at:


Primrose
Nursery Court,
London Road,
Windlesham,
GU20 6LQ

We handle all complaints fairly, effectively and confidentially. We aim to give you a response within 24 hours.