Customer Enquiries
Your Delivery
If you are contacting us about a delivery, please note we are experiencing some delays due to the increase of online orders caused by Covid-19.
We are working hard to ensure all orders are delivered in a timely manner, whilst taking the necessary precautions to keep our staff safe and well.
Once your order is on its way, you will receive a tracking email with delivery information.
We love to help, and are on hand with technical advice and to place orders. If you have any problems or just want to tell us about your experience with Primrose then please contact us.
We are here Monday to Friday from 9am to 5pm.
We're usually at our busiest between 9 and 11am, so during this time there may be a little bit of a wait before we are able to assist you. Use this to your advantage and call when it's quiet!
Alternatively you can drop us an email to info@primrose.co.uk.
Email:
For any enquiry (technical, orders, customer service etc)
Phone:
0118 903 5210
If you need help with your order, our customer service agents are available:
Monday to Friday
8.30am - 5.30pm
If you would like to place an order over the phone, our customer service agents are available:
Monday to Friday
8.30am - 10pm
Saturday
9am - 4pm
You can also reach us by completing our contact form and we'll get back to you by email.
Fax:
0118 903 5219
Post:
Primrose
44 Portman Road
Reading
RG30 1EA
Clear all
Power Clear
- Electric
- Manual
- Wireless Electric
Size Clear
- 1m
- 1.2m
- 1.4m
- 1.5m
- 1.6m
- 2m
- 2.5m
- 3m
- 3.5m
- 4m
- 4.5m
- 5m
- 6m
Style Clear
- Full Cassette
- Full Cassette Charcoal
- Half Cassette XL
- Half Cassette
- Standard
- Budget
- Free-Standing
- Drop Arm
- Dutch Canopy
- Balcony
- Patio Wind Break
- Budget Charcoal
- Standard Charcoal
- Half Cassette Charcoal
Colour Clear
- Plain Green
- Green and White Stripe
- Ivory
- Multi-Stripe
- Charcoal
- Cafe Du Jardin Ivory
- Yellow and Grey Stripe
- Terracotta
- Blue and White Stripe
- Cafe Du Jardin Plain Green
- Green Stripe
- Silver
- Plain Dark Blue
- Turquoise
- Yellow Stripe
- Lemon Yellow
- Brown and White Stripe
Shade Sail
View 
Gazebos
View
Awning Side Shades
View
Awning Canopies
View
Accessories
Wind Sensors
Electric Winder Handle
Wall Heaters
Side Shades
Spare Parts
Awning Cleaner
Storage Bags
Replacement Covers
Dropdown valance
Wavy valance
Straight valance
All Accessories
