Track your order


Note: Standard delivery charge for awnings:
1m to 3.5m delivery charge of £12.99
4m delivery charge of £39.99
4.5m and over delivery charge of £99.99 (2 man delivery service)

However, some items may incur an additional charge for certain delivery postcodes including Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight and the Isles of Scilly. You may be contacted for additional payment should these charges apply to your order.

National Driver Shortage:
Our warehouse teams are continuing to dispatch all orders on time, and the vast majority of orders are arriving within their delivery window. However, due to the much-publicised driver shortage across the UK, a small number of orders may incur short delays. We're doing everything we can to minimise the impact of this.

Large/Heavy Deliveries - If your order is over 4m long, or is likely to weigh over 50kg, you'll need to arrange some help taking delivery of these items. Due to Covid and a reduction in staff our courier is unequipped to deliver them into your property. If you're unable to do this, we advise not placing your order.

Awnings - For awnings over 5m in length, someone must be present to sign for the delivery. Our carrier won't leave them in a safe place due to their size and value, so please ensure someone can be present to take delivery. The team will place your package where you need it.

Our premium delivery service only applies to furniture. Any other items in your order may be dispatched separately under our standard delivery service, free of charge.

Sorry, we're not taking any new orders in the ROI or NI at the moment while we work to understand the new Brexit regulations. We'll be back as soon as we can.

The delivery speeds we quote in our product description pages are for most areas of the UK. But obviously our couriers are going to struggle to deliver to the Shetland Isles on a next day delivery. If you're in one of the less-accessible areas of the UK and need to know exactly when it's going to arrive, please contact us. But note that we will leave the parcel without a signature at our risk (see below).


Tel: 0118 903 5210

Your order will be sent either by a delivery company such as DPD or smaller items by Royal Mail. In most cases you do not have to wait in to sign for your delivery - if there's no-one at home when we deliver we can usually leave items with a neighbour or in a safe place at our own risk. In some cases, the delivery company will leave you a card to arrange a redelivery.

However, if you would prefer to sign for your goods you'll be given a chance in the checkout process to leave any specific instructions that we will pass on to the delivery companies, although we cannot guarantee they will always adhere to them. Please note that in some cases it may be impractical for delivery companies to deliver to a specified point and may limit delivery to the kerbside.

Please call first if you're planning on visiting us to view, buy, or return products, as we do not have showrooms and most items are held at a number of different locations.

Returns - peace of mind guaranteed

We want you to be delighted with your purchases.

We fully comply with the Consumer Contracts Regulations, which give consumers buying on-line the right to examine and test items at home as they would in a shop. Business customers do not have this right.

So, if you're not happy with anything you've bought, simply let us know in writing (email is fine) within 14 days of receiving the item, and after having received a returns number send the item back to us for a full refund including the standard cost of delivery (unfortunately, we won't be able to refund any Next Working Day delivery charges if delivery was attempted on time). This doesn't apply to a part return or part cancellation of a multi-item order or bespoke or made-to-order items - see below.

As with returning items to a shop, it is your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. We recommend that they are sent via an insured and signed-for service, for which we've provided cost estimates here.

"Made to order" or "bespoke" items will usually be described as such on the website. In addition, anything where you specify, for example a colour or size that is not described on the website is considered "made to order". Unfortunately, "made to order" or "bespoke" items cannot be cancelled or returned.

+ View all topics

How quickly do you deliver?

Each item has an estimate of the delivery time in the product description beside the product picture.

Next Day Delivery (also known as "Next Working Day Delivery")

If "Next Day Delivery" is not offered beside a product, please call or email us - we may be able to help.

If you select "Next Working Day Delivery", any orders placed by the deadline shown will be delivered on the next working day. Orders placed over the weekend will be delivered Tuesday. Whilst we endeavour to ensure delivery times are met please note that circumstances beyond our control may sometimes delay arrival. In the event of a late delivery, we will of course refund any additional charge you have paid for next day delivery, however, late delivery does not of itself entitle you to cancel your order.

Additional Next Day Delivery charges (when a delivery attempt is made on time) cannot be refunded if you decide to return the goods.

Same day despatch by first class post

Some products are marked "Same day despatch by first class post". Royal Mail say that 90% of first class post deliveries will arrive next day and this matches our experience. Larger orders for first class post items may be sent by carrier to ensure reliable delivery.

What if I order more than one item?

We have several warehouses. If you have bought more than one different item your order may occasionally be sent in multiple packages and delivered separately. This means you will receive your purchase as quickly as possible. Please check the individual product descriptions on the website to see delivery speeds for each item.

If you want to order more than one product and Next Day Delivery is not available on each product, we may not be able to deliver everything next day. To ensure that you get your Next Day order on time, please place two separate orders.

Out of stock items - If one item is described as "out of stock", please make 2 separate orders if you require the in-stock items delivered immediately.

Signing for delivery

If the goods are left without a signature, we must be notified of any damages or shortages within 24 hours of the delivery taking place.

Normally the delivery does not require a signature, however if you would prefer to sign for your goods then please state this in the "Delivery Instructions" section during the checkout process when placing your order.

Access difficulties

Orders may be delivered on a lorry. If your premises have any access problems for large vehicles, please contact us to discuss and do not just leave a note in the delivery instructions. Otherwise we will assume that you authorise us to leave your order at our carrier's discretion at a nearby location.

How do I track my order?

You can track your order via our order tracking page.

If you have a query about your order please call us on 0118 903 5210 or email

What if I refuse to accept the delivery from the carrier?

If you refuse to accept an order from our carrier, you may be responsible for any additional carrier costs, including the cost of returning the items to us. If you are refusing the order simply because you have changed your mind, you will be responsible for the costs of returning the goods unless we have given you a cancellation number. If you are refusing the goods because you believe they are damaged, please contact us urgently and we will advise you accordingly.

For more information on refusing damaged goods click here

Shortages - did everything arrive?

If you've ordered more than one item, please thoroughly check the contents of your delivery and associated packaging to compare it with our packing note to ensure that all goods have arrived. You must notify us by email or phone within 24 hours if something hasn't arrived. Note that if you've ordered more than one item, we may send by separate carriers.

Late deliveries and other problems

We do of course make every effort to ensure that your order will arrive within the delivery times shown on the website. Unfortunately, on rare occasions this may not always be possible. Should your order fail to arrive when expected, please contact us immediately and we will do our best to resolve any problems (please note that our liability does not extend to providing compensation for late or failed deliveries). We make every reasonable effort to ensure that your order meets - and hopefully exceeds - your expectations. Of course, in rare cases things can sometimes go wrong and we will always do everything we can to rectify any problems in a quick and satisfactory manner. However, please note that we cannot be held responsible for any resulting additional expense you may incur unless with our prior written agreement.

Occasionally, time delays with "Made to Order" items may occur. We will do our best to get bespoke orders completed and delivered within the estimated time scale. However, problems do occasionally arise that cause delays in the manufacture and delivery of "made to order" items. This does not entitle you to cancel the order, therefore we cannot accept that "time is of the essence" in "made to order" or "bespoke" situations.

What if I need to cancel my order before it's been despatched?

If you cancel an order before despatch, we will give you a cancellation number which you should retain in the event of any subsequent query. That number is your proof that you have cancelled the order in time to prevent it being despatched. If you don't have a cancellation number and you refuse to accept an order from our carrier that has been correctly supplied, we will need to deduct the cost of returning the items from any refund that we make.

Can you deliver to a BFPO (British Forces Post Office) address?

Only products that are sent SAME DAY DESPATCH by First Class Post can be delivered by Royal Mail to a BFPO address. Any other products cannot be sent to BFPO addresses, but we can deliver them to any alternative mainland UK address for you.

Awning Installation Service

The installation service we offer is an introductory service and will be carried out by a 3rd party installer. Installation is not covered by the manufacturers warranty.

+ View all topics

How do I notify you that I want to return my goods?

To begin with, first submit a cancellation request within 14 days from the day after your order arrived, prior to posting the item back to us. We will then give you the returns number which will confirm that we have been notified correctly. This number should be quoted on your returns slip or covering letter when you post the item back to us - as without this we cannot process your return.

Please make sure that goods arrive back with us undamaged within 14 days of you originally receiving the returns number. When you return the goods to us we recommend you use a service that provides you with proof that the goods have been delivered back to us.

We may sometimes ask you to return an item directly to the manufacturer and we will advise you regarding this when you contact us for the returns number.

Please make sure that the goods arrive back with us undamaged within 14 days of you originally receiving the returns number.

Your refund will be processed within 14 days of the date on which we receive the items back into our warehouses. Refunds will be made to the same payment method used to place the original order.

If you think you might want to return any goods, please don't use them outside or test them in a way that you wouldn't be able to in a shop. If you handle the goods in any way which you wouldn't otherwise be able to in a shop, and the goods are devalued as a result, we retain the right to deduct an amount considered equal to the diminished value of the handled goods from your final refund amount. If the product is sealed in see-through plastic that allows you to examine the contents as you would in a shop, please don't open the packaging. Otherwise, don't hesitate to inspect the goods, but please don't damage or dispose of the packaging until you're sure you want to keep it.

Our returns address is:-

Cercis Ltd T/A Primrose Returns
Severn Distribution Centre
Burma Road
GL13 9UQ


Damaged items

Very occasionally, and despite the considerable experience of our despatch team and carriers, items can become damaged in transit.

If you are asked to sign for the goods, please first inspect them to ensure that they have arrived undamaged. Once you have signed for the goods it may not be possible to later prove that the damage occurred before they came into your possession.

If the goods are left without a signature, please make sure you contact us within 24 hours of the delivery taking place to notify us of any damages or shortages.

Damages correctly notified will be replaced free of charge. However, if you choose to cancel the order at that point rather than accept a free replacement, you must return the goods to us at your expense.

Faults and warranties

All of our products have a one-year warranty unless otherwise specified. If you receive a faulty item, please contact our customer care team.

Faults are very rare, but if you consider an item to be faulty please call us immediately as we may be able to help solve the problem over the phone. If the item needs to be returned for inspection, please check with us first. Faulty items will be repaired or replaced after the first 14 days from date of receiving your order. Within the first 14 days you also have the option to have the faulty product refunded. In the event of a part failing we may choose to replace the faulty part not the whole product. Please note that we are not responsible for any consequential loss or expenditure incurred as a result of any fault arising.

Order Acceptance


Once you place an order with Primrose, you will receive an order acknowledgment email stating the items you have ordered. This does not constitute acceptance of your order.

Acceptance is acknowledged when your order has been shipped from our warehouse or suppliers.

Non-acceptance of your order may be due to: being unable to authorise your payment, the product being unavailable, a product pricing or description error.

View All Awnings Which Model? Price Comparison Clearance
Clear all

Power Clear

  • Electric
  • Manual
  • Wireless Electric
Price: £ - £ Clear

Size Clear

  • 1m
  • 1.2m
  • 1.4m
  • 1.5m
  • 1.6m
  • 2m
  • 2.5m
  • 3m
  • 3.5m
  • 4m
  • 4.5m
  • 5m
  • 6m

Style Clear

  • Full Cassette
  • Full Cassette Charcoal
  • Half Cassette XL
  • Half Cassette
  • Standard
  • Budget
  • Free-Standing
  • Drop Arm
  • Dutch Canopy
  • Balcony
  • Patio Wind Break
  • Budget Charcoal
  • Standard Charcoal
  • Half Cassette Charcoal

Colour Clear

  • Plain Green
  • Green and White Stripe
  • Ivory
  • Multi-Stripe
  • Charcoal
  • Cafe Du Jardin Ivory
  • Yellow and Grey Stripe
  • Terracotta
  • Blue and White Stripe
  • Cafe Du Jardin Plain Green
  • Green Stripe
  • Silver
  • Plain Dark Blue
  • Turquoise
  • Yellow Stripe
  • Lemon Yellow
  • Brown and White Stripe

Shade Sail

Shade Sail
View >


View >

Awning Side Shades

Awning Side Shade kit
View >

Awning Canopies

Awning Canopies kit
View >

Pay by any major credit/debit card
Pay by paypal